Returns & Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return window from the date of purchase.
To be eligible for a return or refund, items must:
• Be returned within 30 days of purchase
• Be in unused, resalable condition
• Show no signs of physical damage, stains, odors, or excessive wear
If these conditions are met, we will issue a replacement or refund according to the terms below.
Refunds & Replacements
• Refunds are issued for the purchase price of the item only.
• Shipping charges are non-refundable.
• The satisfaction guarantee applies only to the original order quantity and purchase price.
We reserve the right to require the original item to be returned before issuing a replacement or refund.
Shipping Damage & Carrier Claims
The satisfaction guarantee does not apply to items that are lost or damaged in transit by shipping carriers such as FedEx, UPS, USPS, or other freight providers. If your order arrives damaged, please contact the carrier directly to file a claim. We are happy to assist with documentation if needed.
Return Shipping
Customers are responsible for return shipping costs.
To start a return, please submit your request through our Return Portal.
Shipping Policy
Shipping Carriers
We ship orders using FedEx, UPS and USPS, depending on your location and selected service level.
Order Processing Time
Orders are processed within 1–3 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
• Standard Shipping: 3–5 business days
• Expedited Shipping: 1–2 business days
Delivery times are estimates and may vary due to factors such as carrier delays, holidays, or weather conditions.
International Shipping
International shipping is available. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Shipping Costs
• Shipping costs are calculated at checkout based on location and shipping method.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery.
Damaged Orders
If your order arrives damaged, please contact us within 15 days of delivery. We will assist you in determining next steps and coordinating with the shipping carrier.